PROFIL / RESUMÉ
TJ er en kvalitetsorienteret Solution Architect med blik for UX og 25+ års erfaring med design, implementering og styring af IT-systemer i global skala. Excellerer i rummet mellem Business og IT — med international erfaring fra CRM-projekter på alle kontinenter.
TJ har dybdegående kendskab til Salesforce-platformen, men er komfortabel med enhver systemplatform. Motiveres af komplekse udfordringer og leverer kvalitetsløsninger — enten selvstændigt eller som teamleder. Åben personlighed med god humor, der nemt opbygger relationer med kolleger og kunder. Brænder for at inspirere mennesker.
KERNEKOMPETENCER
Areas of expertise:
- CRM Advisor
- Solution Architect
- Business Analyst
- System Design and Interface
- System Management
- Agile Project Management and Scrum
- Product Owner
- User Education
- Salesforce Administration
- Salesforce Platform Ownership
Salesforce expertise:
- Sales Cloud
- Service Cloud
- Salesforce CPQ
- Salesforce Field Service
- Pardot
- Veeva CRM (Salesforce)
Typiske opgaver:
- Establish teams, tools and processes for Salesforce Excellence and Continuous Improvement
- Analyze business processes and requirements, and design solutions (data model, workflows)
- Optimize workflows (business and system) to work more effectively
- Increase utilization of Salesforce investment by taking more advantage of the platform
- Increase adoption through customizations that make data easier to understand and use
- Visualize data through dashboards for better business overview and faster workflows
Nøglekunder: Compaq, Carlsberg, Falck, Danfoss, FOSS Analytical, Vestas, Lundbeck
UDDANNELSE OG CERTIFICERINGER
- Trailhead Ranger (Salesforce)
- PRINCE2 Foundation, 2018
- Scrum Master, 2014
- Salesforce Administrator 201 og Advanced Administrator 301/211, 2010–2012
- IT Science | Copenhagen Business School, 1990–1992
- Biology & Biochemistry | Copenhagen University, 1986–1989
- Mathematical High School, 1983–1986
SPROG
- Dansk — Modersmål
- Engelsk — Flydende (tale og skrift)
- Svensk — Meget godt kendskab
- Norsk — Meget godt kendskab
- Tysk — Basis
- Spansk — Begrænset
- Portugisisk — Begrænset